Calling emergency services

Last Updated : Sep 14, 2023 |
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When you call emergency services, Avaya Workspaces for CRM passes your emergency location to the emergency service provider. You can select an emergency location after logging in to Avaya Workspaces for CRM. You can call emergency services regardless of whether you are in the Ready or Not Ready state. When you call emergency services, Avaya Workspaces for CRM places you in the Not Ready state with the Emergency reason code. You must change your state to Ready to receive customer interactions. If the emergency call disconnects due to an error, the emergency service provider can call you back. You receive the callback regardless of your agent state.
Important:
The Emergency Calling feature is currently available only in the United States and Canada.
  1. At the top of the page, click the Search icon and then click Open Dialpad.
  2. Enter an emergency number using the keyboard or dialpad.
    For example, in the United States, the emergency number is 911.
  3. Click the Call icon.
  4. To end the emergency call, click the End Call icon.