Headsets and speakerphones with call control functionality

Last Updated : Jul 24, 2019 |

Various USB and Bluetooth headsets and speakerphones include call control buttons. Avaya Vantage™ supports call control functionality with the headset and speakerphone models listed in the following tables. The supported call control functionality varies for different models.

Models supported with a USB connection

Headset or speakerphone model

Answer call

End call

Reject call

Mute

Hold call

Volume +/-

Avaya L100 Series Headsets

Y

Y1

Y2

Y

Y3

Y

Plantronics DA80

Y

Y

N

Y

N

Y

Plantronics Blackwire C3210

Y

Y

N

Y

N

Y

Plantronics Savi W700

Y

Y

N

Y

N

N

Jabra Speak 510

Y

Y

Y 4

Y

N

Y

Models supported over Bluetooth

Headset or speakerphone model

Answer call

End call

Mute5

Volume +/-

Avaya B109 Conference Phone6

Y

Y

Y

Y

Plantronics V5200

Y

Y

Y

Y

Jabra Speak 510

Y

Y

Y

Y
1 Press the Answer call button to end an active call.
2 Double-press the Answer call button to reject an incoming call.
3 Double-press the Answer call button to place an active call on hold. Double-press the Answer call button again to resume the on-hold call.
4 Press the End call button to reject an incoming call. You must be on the incoming call alert window to reject the call.
5 When you press the Mute button on your Bluetooth headset, the application UI does not reflect the mute status of the call.
6 Avaya Vantage™ currently does not support Avaya B109 over a USB connection.