Both a 3.5 mm headset and an RJ9 headset are connected to the Avaya Vantage™ device. When you open the list of transducers and try to switch from the 3.5 mm headset to the RJ9 headset, audio continues to come from the 3.5 mm headset.
Solution
Do not connect RJ9 and 3.5 mm headsets to the device at the same time.
If you want the RJ9 headset to be the active transducer, disconnect the 3.5 mm headset. After you disconnect the headset, if you have an active call, audio issues might persist. End your call and make a new call.
