Deploying Communication Manager ISO using Solution Deployment Manager

Last Updated : Jun 10, 2026 |

About this task

Use this procedure to deploy the Avaya Aura® Communication Manager ISO.

Note:

The deployment of Avaya Aura® applications as software only is available but a restricted offer for net new deployments and requires Avaya Aura® BU approval before proceeding. If you have a business requirement to deploy Avaya Aura® as software only, please get in touch with your Avaya Sales team. Existing customers using software only deployments continue to be supported.

Before you begin

  • Create a Linux RHEL 8.4 or RHEL 8.10 instance.

  • Ensure that the RHEL instance should be able to communicate with a public RHEL repo or your private repo for latest RPM updates.

  • Ensure that the Linux installation uses 'eth <x> names for the network interfaces. The virtual machines must support at least 2 network interfaces for duplex configurations. On Azure 'accelerated networking' interfaces should not be enabled.

  • SSH to the RHEL instance and create a root password.

    For example, you can set the password using the following command: passwd <root>

  • Download the Avaya Aura® Communication Manager ISO file to the RHEL instance.

  • Add an Operating System admin user and set a password on RHEL instance.

    For example, you can add a user using the following commands: adduser <username>, passwd <username>

  • Add a location.

  • Add a platform

Procedure

  1. To start the Solution Deployment Manager client, click Start > All Programs > Avaya > Avaya SDM Client or click the SDM () icon on the desktop.
  2. Click Application Management.
  3. In Application Management Tree, select a location.
  4. On the Applications tab, click New.

    The system displays the Application Deployment dialog box.

  5. In the Select Location and Platform section, do the following:
    1. In Select Location, select a location if not already selected.
    2. In Select Platform, select OS to deploy the Communication Manager ISO image.

      The system displays the IP Address and FQDN of the platform in the Platform IP and Platform FQDN fields.

  6. In the Provide admin and root Credentials section, do the following:
    1. In Admin User of OS, type the admin user name.
    2. In Admin Password of OS, type the admin user password.
    3. In Root User of OS, type the root user name.
    4. In Root Password of OS, type the root user password.
    5. Optional Click Test Connection.

      The system logs in to the platform by using the credentials to test the platform connectivity. If connectivity is established, the system displays the message: Test Connection Successful.

    6. Click OK.
  7. Click Next.
  8. To select the required application, on the ISO tab, click one of the following:

    • SW Library / Select from software library: Select the local library where the ISO image is available.

      If you are deploying the ISO image from the Solution Deployment Manager client, you can use the default software library that is set during the Solution Deployment Manager Client installation.

    • Browse: Select the ISO image from your local computer, and click Submit File.

    • URL: Click URL and provide the path to the ISO image.

    Select the required application, click Submit.

    If the application ISO image supports the patch deployment, the system enables the Service or Feature Pack tab.

  9. Optional To install the patch file for the application, click Service or Feature Pack, and enter the appropriate parameters.
    1. Click URL, and provide the absolute path to the latest service or feature pack.
    2. Click SW Library / Select from software library, and select the latest service or feature pack.
    3. Click Browse, and select the latest service or feature pack.

    You can install the Avaya Aura® Communication Manager Release 10.2 bin file now or after completing the Avaya Aura® application deployment.

    If you do not provide the Communication Manager Release 10.2 bin file at the time of deploying the Communication Manager, the system displays the following message:

    Installation of the latest <application> patch is mandatory. Are you sure you want to skip the patch installation? If Yes, ensure to manually install the <application> patch later.

  10. In Flexi Footprint, select the footprint size for the application.
  11. In Test Your Operating System Compatibility Against Element Software Package, click Test Environment Compatibility.

    The installer checks if the platform has all the dependent rpms, network, cpu, memory, and hard disk configuration as specified for the element. This process takes about 4-5 minutes. After the process starts, you cannot proceed further until the process is complete. If you get any error or warning, make the necessary changes before the next steps.

    Note:

    If the browser hangs, the system provides the option to end the script or wait. Always click Wait.

  12. Optional To view the installer compatibility results in a separate window, click View Output.

    The system displays the Environment Check Output window.

  13. Click Next.
  14. On the Configuration Parameters page, provide all the information required.
  15. Click Deploy.
  16. On the EULA Acceptance window, click Accept.

    After accepting EULA, the system displays Software only Installation Warning for software-only application deployment.

  17. To continue with the deployment, click Accept.

    The system displays the deployment status in the Current Action Status column and the deployed application on the Applications tab.

  18. To view details, click Status Details.

Result

When you deploy the Communication Manager duplex pair through Solution Deployment Manager Application Management, Solution Deployment Manager creates the Active Communication Manager and Standby Communication Manager element entries using the IP Address or FQDN of the respective Communication Manager on the System Manager Services > Inventory > Manage Elements page. To perform the Communication Manager synchronization and other operations, you must edit the Active Communication Manager server entry as following:

  1. On the Manage Elements page, select the current Active Communication Manager element entry and click Edit.

  2. On the Edit Communication Manager page, in Alternate IP Address, type the current Standby Communication Manager server IP Address or FQDN.

  3. To administer Communication Manager on System Manager, select the Add to Communication Manager check box.

  4. To enable the Notify Sync feature, select the Enable Notifications check box.