Downloading software from PLDS

Last Updated : Jun 10, 2026 |

When you order for an Avaya Product Licensing and Delivery System (PLDS)-licensed software product, PLDS creates the license entitlements of the order and sends an email notification to you. The email includes a license activation code (LAC) and instructions for accessing and logging into PLDS. Use the LAC to locate and download the purchased license entitlements.

In addition to PLDS, you can download the product software from https://support.avaya.com using the Downloads and Documents tab at the top of the page. 

Note:

Only the latest service pack for each release is posted on the support site. Previous service packs are available only through PLDS. 

Procedure

  1. On your web browser, type https://plds.avaya.com to access the Avaya PLDS website.
  2. Enter your login ID and password.
  3. On the PLDS Home page, select Assets.
  4. Click View Downloads.
  5. Click the search icon magnifying glass for Company Name.
  6. In the Search Companies dialog box, do the following:
    1. In the %Name field, type Avaya or the Partner company name.
    2. Click Search Companies.
    3. Locate the correct entry and click the Select link.
  7. Search for the available downloads by using one of the following:

    • In Download Pub ID, type the download pub ID.

    • In the Application field, click the application name.

  8. Click Search Downloads.
  9. In the Download Manager box, click the appropriate Download link.
    Note:

    The first link, Click to download your file now, uses the Download Manager to download the file. The Download Manager provides features to manage the download (stop, resume, auto checksum). The click here link uses your standard browser download and does not provide the download integrity features.

  10. If you use the Download Manager, click Details to view the download progress.
  11. Select a location to save the file, and click Save.
  12. Optional When the system displays the security warning, click Install.

    When the installation is complete, PLDS displays the downloads again with a check mark next to the downloads that have completed successfully.