Viewing the license status

Last Updated : Jun 10, 2026 |

About this task

Use this procedure to view the Communication Manager license status.

Procedure

  1. Log in to Communication Manager System Management Interface.
  2. On the Administration menu, click Licensing.
  3. In the left navigation pane, click License Status.

    The License Status page displays the license mode, error information, System ID, Module ID, WebLM server, application version, supported end date, and License Expiry date.

    Prior to R10.2.1.1, the Communication Manager license status can be one of the following:

    • Successfully installed and valid

    • Unlicensed and within the 30-day grace period

    • Unlicensed and the 30-day grace period has expired.

    Note:

    Beginning with R10.2.1.1, if the Communication Manager license is not renewed before expiration, the Communication Manager functions in a 30-day grace period. If the license is not renewed even after the 30-day grace period, the main Communication Manager server blocks call processing, including emergency calls, and system administrations activities.

    Note:

    License expiration alarm generated prior to 90 days and 60 days are applicable only for Main Communication Manager server and not for ESS and LSP.

    Beginning with R10.2.1.1, the Communication Manager license status can be one of the following:

    • Normal mode

    • Normal mode (≤ 90 days of license expiration)

      • The Communication Manager license expires in 90 days.
Contact Your Service Representative at the earliest to renew the license before the expiration date to avoid service disruption and daily late fee penalties.

    • Normal mode (≤ 60 days of license expiration)

      • The Communication Manager license expires in 60 days.
Contact Your Service Representative at the earliest to renew the license before the expiration date. 
Failure to renew will result in the inability to make or receive phone calls in 90 days and incur daily late fees starting in 60 days.

    • License Error

      • System Administration and Call Processing Will Be Blocked in Approximately 30 days.
Contact Your Service Representative Immediately.

    • No License

      • System Administration and Call Processing Is Blocked.
Contact Your Service Representative Immediately.