Avaya Aura® Session Manager

Used by Centralized users and IP Office users, but plays an enhanced role for Centralized users. For Centralized users, Session Manager is the main interface that handles user registration and call routing.

Avaya Aura® Conferencing

Avaya Aura® Conferencing services can be accessed by IP Office users and Centralized users, but certain services are not available to IP Office users.

IP Office users can dial in to an Avaya Aura® Conferencing bridge and be participants in an Avaya Aura® ad-hoc conference. However, IP Office users cannot start ad-hoc Avaya Aura® conferences or perform conference control functions.

Avaya Experience Platform™ (AXP) On-Prem (formerly Avaya Call Center Elite)

IP Office users cannot have agent roles. Only Centralized users can perform agent roles within the branch. In the Sunny day, the Centralized user is registered to Session Manager and has full agent access. In the Rainy day, the Centralized user in the branch is unavailable and no longer accessible to the Avaya Call Center. The Centralized user’s phone registers to the IP Office in the Rainy day and obtains access to the survivable telephony features supported by IP Office. When the Sunny day returns, the Centralized user will reregister to Session Manager and again be available to the Avaya Call Center.

Avaya Aura® Presence Services

Centralized users can use Avaya Aura® Presence Services.

IP Office users cannot use Avaya Aura® Presence Services. IP Office can only use IP Office Presence, which requires Avaya one-X® Portal to be deployed in each branch on Unified Communications Module or on an external server. No interaction is currently supported between IP Office and Avaya Aura® Presence Services.

Avaya Aura® Messaging

When the connection to the Avaya Aura® network is down, the Message Waiting Indicator button does not light up to indicate a new message. When the connection to the Avaya Aura® network is restored, the Message Waiting Indicator continues working as expected for Centralized users. However, for IP Office users, the Avaya Aura® Messaging server does not refresh immediately even after the connection to the Avaya Aura® network is restored, the Message Waiting Indicator does not light up immediately to indicate a new message.

Lync Integration client plug-in

The IP Office Lync Integration client plug-in is available to IP Office users. It requires Avaya one-X® Portal to be installed in each branch on a Unified Communications Module or an external server. The IP Office Lync Integration client plug-in cannot be used by Centralized users.

Centralized users in the Sunny day can use Lync Integration, which supports integration with the Avaya SIP phones using Session Manager. This sunny-day support does not involve IP Office. In the Rainy day, when the branch loses connection to the center, the Lync integration of the Centralized users through ACA will not be available.

CS 1000 and Avaya CallPilot®

Only available in a distributed branch deployment connected to CS 1000. With this option, IP Office users can use Avaya CallPilot® as their voice mail system.

Radvision Scopia

Radvision Endpoints are video endpoints for IP Office. Using this option, IP Office devices can join or dail out from a meeting. NAT Firewall traversal is offered to enable outside to/from inside video calls. This enables Internet based endpoints to make calls to video endpoints or meeting rooms in a company network.

The Elite MCU series supported with IP Office are Elite 5100 MCU Series and Elite 5200 MCU Series.

Avaya Session Border Controller

This is applicable to Distributed, Mixed, and Centralized branch deployments and includes the following types of calls:

• Local SIP trunk - Session Border Controller - IP Office - IP Office user
• Local SIP trunk - Session Border Controller - IP Office - Session Manager - Centralized users (in sunny-day)
• Local SIP trunk - Session Border Controller - IP Office - Centralized users (in rainy-day)
• Local SIP trunk - Session Border Controller - IP Office - Session Manager - users in headquarters or other enterprise sites
• Central SIP trunk - Session Border Controller - Session Manager - IP Office - IP Office user
• Central SIP trunk - Session Border Controller - Session Manager - Centralized users
• IP Office remote worker - Session Border Controller - IP Office - Session Manager - users in headquarters or in other enterprise sites
• IP Office remote worker - Session Border Controller - IP Office - Session Manager - Centralized users in a Mixed branch (in sunny-day)
• IP Office remote worker - Session Border Controller - IP Office - Centralized users in a Mixed branch (in rainy-day)
• IP Office remote worker - Session Border Controller - IP Office - Session Manager - voice mail services on Avaya Aura® Messaging/ Modular Messaging.
• Avaya Aura® remote worker - Session Border Controller - Session Manager - IP Office - IP Office user

Avaya BCM

Positions IP Office as a SIP gateway between BCM and Session Manager.

Avaya Experience Portal

IP Office supports basic interoperability with Avaya Experience Portal for SIP calls sent through the Avaya Aura® Session Manager.

Voice Portal

Provides only basic connectivity support with IP Office.

Avaya Aura® Communication Manager

IP Office supports interoperability with Avaya Aura® Communication Manager for SIP calls sent through the Avaya Aura® Session Manager. In addition, Centralized users use the Communication Manager as their telephony server that provides their features and handles all their calls in Sunny day.