Voicemail options

Last Updated : Jan 19, 2016 |
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The following IP Office voicemail options are supported:

Local voicemail options

IP Office systems deployed as Distributed or stand-alone enterprise branches can be configured to use the following local voice mail options:
  • Embedded Voicemail — Embedded Voicemail is the IP Office default voicemail option. It uses the system SD card in the IP Office system control unit for storage of prompts and messages. Embedded Voicemail supports mailboxes for all local extension numbers, announcements to waiting callers, and auto attendants (up to 40) for external calls. The capacity is limited to 15 hours of recorded messages, prompts and announcements.
  • Voicemail Pro — Voicemail Pro runs on an external server connected to IP Office or on Unified Communications Module and provides a wide range of features. Voicemail Pro supports 40 voice channels, which includes:
  • Message/greeting recording
  • Message playing
  • System/custom IVR prompt playing
  • Call recording and prompt playing to outcalls made from VoicemailPro
Mailbox messages, greetings, recordings, and announcements are stored locally on Unified Communications Module or on a standalone computer where Voicemail Pro is running. Management of the Voicemail Pro call flows in the branches can be done from a remote central Voicemail Pro client. Use of the Voicemail Pro client to remotely manage the calls flows is available only when Voicemail Pro is running on an external server, not when it is deployed on Unified Communications Module. The Voicemail Pro client can also connect to Voicemail Pro that runs the Unified Communications Module server and can therefore, be used in the management. For enterprise branch deployments with multple Voicemail Pro servers, the Voicemail Pro client provides an export or import feature that allows the same Voicemail Pro configuration including call flows to be deployed on multiple Voicemail Pro servers.
Note:
If the IP Office 500v2 systems are present in the enterprise deployment with System Manager, you can manage Voicemail Pro callflow.
Voicemail Pro is the only option that supports manual call recording for IP Office users and automatic call recording for the IP Office system.
Note:
If security of signaling links is a concern, the Voicemail Pro application should run on a co-resident Unified Communications Module blade. Security enhancements such as TLS are not applicable to links with external servers running Voicemail Pro. You can now manage Voicemail Pro from Avaya Aura® System Manager.
The local voicemail options can be configured only in Distributed enterprise branch deployments where there are only IP Office users. They cannot be configured in Centralized or Mixed enterprise branch deployments with Centralized users. Only one type of voicemail system can be configured for an IP Office branch. This does not preclude the use of local auto-attendant in Centralized or Mixed enterprise branch deployments.

Centralized voicemail options

IP Office systems deployed in Distributed, Mixed, or Centralized enterprise branch environments can be configured to use the following Centralized voicemail options. Stand-alone branches cannot use Centralized voicemail systems.
  • Avaya Aura Messaging — An IP Office system can be configured to use Avaya Aura® Messaging as its voicemail server when Session Manager is used as the core SIP router.
  • Modular Messaging — An IP Office system can be configured to use Modular Messaging as its voicemail server when Session Manager is used as the core SIP router.
  • CallPilot — An IP Office system deployed as a Distributed enterprise branch in a Avaya Communication Server 1000 branch environment can be configured to use Avaya CallPilot® as the voicemail system. In this deployment, the Distributed enterprise branch configuration includes Session Manager as part of the CS 1000 core. All users in this configuration are IP Office users.
When a central voicemail system is configured for the branch, the mailboxes of the branch users are on the central voicemail system. However, you still have the option to use the automated attendant of the IP Office local Embedded Voicemail or the call flows of a local Voicemail Pro, even though the embedded voicemail or Voicemail Pro are not used for the voicemail messages of the branch users. This configuration requires the use of Embedded Voicemail or Voicemail Pro port licenses. If the configuration requires more ports than the number of ports that are licensed and come with the IP Office system, additional port licenses are required.
When Messaging or Modular Messaging is used as the central voicemail system, IP Office users and Centralized users in Rainy day can leave and retrieve voicemail over the PSTN when the SM Lines are unavailable. DTMF digits are used to indicate a specific mailbox. Message Waiting Indication is not provided.
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