The phone supports headsets from a range of suppliers. For optimal sound and performance, the phone's headset profile setting may need to be changed to match the headset,
The following is a list of the headsets tested and supported by Avaya and their matching profile setting. Other headsets may also work but have not been tested by Avaya.
Profile |
Description |
1 |
Default |
2 |
Plantronics: SupraPlus Wideband HW251N/HW261N (HIS). Sennheiser: SH330, SH350, CC510, CC550 (CAVA-31). |
3 |
Plantronics: EncorePro HW291N/HW301N (HIS). Sennheiser: Circle SC230/260 (CAVA-31). |
4 |
Jabra: BIZ 2400 (GN1216). Sennheiser: Century SC630/660 (CAVA-31). VXI: CC Pro 4010V DD, CC Pro 4021V DC (OmniCord-V) |
5 |
Jabra: GN2000 (GN1216). |
6 |
Jabra: PRO 9470 (14201-33). |
7 |
Plantronics: CS500 Series CS510, CS520, CS530, CS540 (APV-63). Savi 700 Series - W710, W720, W730, W740, W745 (APV-63) |
8 |
Sennheiser: DW Pro1, DW Pro2, DW Office, SD Pro1, SD Pro2, SD Office (CEHS-AV03/AV04). |
Normally setting an individual phone's headset profile can be done through that phone's administration menus, following the path . However, currently that menu option does not work. As an alternative, the SET HEADSET_PROFILE_DEFAULT X option, where X is the required headset profile, can be used in the settings provided to the phone.
This can be done through a 46xxspecials.txt file added to the system. Depending on the mix of phones and headphones supported on the customer system, it may be necessary to enclose the company is some logical control such as a group or phone model setting.
For example:
# GROUP SETTINGS
IF $GROUP SEQ 1 GOTO GROUP_1
IF $GROUP SEQ 1 GOTO GROUP_2
...
GOTO END
# GROUP_1
SET HEADSET_PROFILE_DEFAULT 4
GOTO END
# GROUP_1
SET HEADSET_PROFILE_DEFAULT 7
GOTO END
...
# END
