When security-related applications or operating software updates become available, Avaya tests the updates if applicable before making them available to customers. In some cases, Avaya modifies the updated software before making updated software available to customers.

Avaya notifies customers of the availability of security updates through Security Advisories. Customers can subscribe to receive notification about Security Advisories by email.

When IP Office software security updates become available, the customer can install the updates or employ an installer from the customer services support group to install the updates. When Avaya installs the updates, the installer is responsible for following best security practices for server access, file transfers, and data backup and restore.