You can generate, view, configure, print, and export various of standard reports of all types of campaigns through the Avaya Experience Portal web console.

You can generate and view standard reports through the Standard Reports page. All reports list only the strategy that is currently associated with the given campaign. POM does not maintain historical changes to the strategy. POM displays all the date and timestamps in all reports in the MM/DD/YYYY HH:MM:SS format.

After a campaign completes, all contact attempt records, and the corresponding contact details are archived from operational to historical tables in the database. Campaign Details and Summary reports query both, the operational and historical tables, thus, providing the most recent results of the campaign. For infinite campaigns, the contact attempts and the corresponding contact details are archived from operational to historical tables at an hourly interval or at a specific time of day that might be configured. Thus, for all campaigns, the data related to completed attempts gets archived to historical tables, until the scheduled campaign data purges are executed.

For the detail reports, the maximum records that POM can fetch are 10,000.

The HTML page that carries the report request to the browser contains additional formatting tags for each record columns. The page can potentially run into several hundreds of megabytes, and can also increase the memory usage of the browser.

You can set values to filter the date and time while using POM to generate a report.

If you use optional filters, POM considers the default values and overrides the values that you selected previously. Each report first presents data for the running campaigns, and then the data for completed campaigns.

Use appropriate filters to generate more usable detailed reports, and use the Count field to reduce the number of records POM can fetch. If you must fetch all 10,000 records, then you can schedule them and download the file manually.

A global user has access to reports of all campaigns across the organization. An Org user has access to reports of campaigns that are created by users belonging to the specific organization.

A global user is a user who does not belong to any organization, and has the POM Administration and POM Campaign Manager roles. An organization user (Org user) is a user who belongs to an organization created in Avaya Experience Portal, and has the Org POM Campaign Manager role.

The following table describes symbols that are in a generated POM report: