Time Period

Displays the time period for which the query results are fetched.

Query Time

Displays the time when the query was run.

Filters

Displays the list of filters applied to the job.

Total Records

Displays the total number of records fetched in the report.

Agent ID

Displays the unique identifier of the agent as defined in the associated contact center.

If you are using the optional filter Agent ID, the value you specify in that field is used to filter the Agent ID field.

Agent Name

Displays the agent name as defined in the associate contact center.

Campaign Name

Displays the campaign name to which the agent is attached.

Job ID

Displays the identifier of the running session of the outbound campaign.

Job Status

Displays information about the state of a job and the reason why an agent marks the state of a job as finished.

Agent Session ID

Displays the unique identifier of an agent's login in POM till the agent logs out.

Agent Login Time

Displays the time when the agent logged in to POM.

Agent Logout Time

Displays the time when the agent logged out from POM.

Zone

Displays the name of the zone created in Experience Portal.

Attribute ID

Displays a unique identifier of the agent attribute.

Name

Displays the user specified agent attribute name.

If you are using the optional filter Attribute Name, the value you specify in that field is used to filter the Name field.

Description

Displays the user specified description of the agent attribute.

Type

Displays the data type of the agent attribute. The data type can be either Currency or Long.

Value

Displays the value of the agent attribute.