The following table lists the fields on the POM Agent Daily Summary Details (Filters) page.
Date and Time
Field or Button
Description
Predefined Values
Use the drop-down list to select from the following:
All Dates and Times
Today
Yesterday
This Week
Last Week
This Month
Last Month
Last
Enter the number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99. The number of days is calculated from midnight to 11:59 p.m.
Between
Limits the report to a specified range of dates. The default range covers a seven-day time span that ends with the current date and time. You can specify a Start Date and an End Date.
Optional Filters
Field or Button
Description
Zone
Displays the name of the zone in Experience Portal.
Organization
Displays the name of the organization in Experience Portal.
Campaign Name
Displays the names of all existing campaigns.
Job Status
Displays the state of the job. The job status can be one of the following:
All
In Progress
Contacts Completed
Manually Terminated
Timed Termination
Complete Code Based Termination
Goal Based Termination
For more details on the agent call states, see Using Proactive Outreach Manager.
Agent ID
Displays the unique identifier of an agent as defined in the associated contact center.
Start At
This field allows pagination, by accepting a value for the record number to begin the report at. The default value is 1.
Count
This field allows pagination, by accepting a value for the total number of records to show in the report. The default value is 100. You can specify a value in the range of 1 to 10,000 records.
Note:
If you do not choose any of the optional filters, POM generates the report with all the default values for the optional filters.
