Query Details

Time Period

The time period for which the query results are fetched.

Query Time

The time when the query was run.

Filters

The list of filters applied to the job.

Total Records

The total number of records fetched in the report.

Report Details

Job ID

The identifier of the running session of the outbound campaign.

Job Start Time

The timestamp when the job started.

Job End Time

The timestamp when the job ended.

Job Status

The job status. The options are:

• In Progress

• Contacts Completed

• Manually Terminated

• Timed Termination

• Completion Code Based Termination

• Goal Based Termination

Task Name

The name of the task specified in campaign strategy.

Attempt Date

The date on which the contacts were attempted.

Voice Attempts

The total voice attempts made for the task in the job.

Live Voice Calls

The total number of ANSWER HUMAN or CALL ANSWERED calls for the task in the job.

Answer Machine Calls

The total ANSWER MACHINE calls for the task in the job.

Agent Handled Calls

The number of calls handled by all the agents attached to the job.

Live Voice Timeout

The Live Voice Timeout configured in Campaign Creation Wizard.

Nuisance Rate %

The nuisance rate of calls for the task in the job. For more information on the Nuisance rate calculations, see Using Proactive Outreach Manager.