POM Completion Code Summary report page field descriptions

Last Updated : May 06, 2019 |

The Completion Code Summary report provides a summary of completion codes for contacts attempted in campaigns.

Field or Button

Description

Time Period

Displays the time period for which the query results are fetched.

Query Time

Displays the time when the query was run.

Filters

Displays the list of filters applied to the report.

Total Records

Displays the total number of records fetched in the report.

Field or Button

Description

Job ID

Displays the identifier of the running session of the outbound campaign.

Job Start Time

Displays the timestamp when the job started.

Job End Time

Displays the timestamp when the job ended.

Job Status
Displays the job status. Job status can be one of the following:

  • In Progress

  • Contacts Completed

  • Manually Terminated

  • Timed Termination

  • Completion Code Based Termination

  • Goal Based Termination

Task Name

Displays the name of the task specified in campaign strategy.

Channel

Displays the channel type as either voice, email, SMS, or custom.

Completion Code

Displays the disposition or completion code for the given call, SMS, email, or custom.

Count

Displays the total count for the given completion code.

RPC

Displays the total number of completion codes, for which RPC flag is set.

Success

Displays the total number of completion codes, for which Success flag is set.

Closure

Displays the total number of completion codes, for which Closure flag is set.

%

Displays the completion code percentage.
Note:

The system might mark the completion code Nuisance Call for a voice attempt preemptively whenever there is a likelihood of the call being a nuisance. The system, later, overwrites the completion code with another completion code depending on the progress of the contact attempt. Hence, when the system displays this completion code in the Completion Code Summary report, it is not a real indicator of the call being a nuisance call.

The system explicitly marks the true nuisance calls, independent of their completion codes, and lists the completion codes in the Campaign Details report with text Nuisance in the Nuisance column. The system considers and displays only the true nuisance calls in the Campaign Summary report.