The Callbacks Status Details report provides details of the callbacks status to be processed.
Field or Button |
Description |
Time Period |
The time period for which the query results are fetched. |
Query Time |
The time when the query was run. |
Filters |
The list of filters applied to the job. |
Total Records |
The total number of records fetched in the report. |
Field or Button |
Description |
Campaign Name |
The name of the campaign to which the agent is attached.
Note:
In addition to the campaign name, the system displays the campaign type and campaign strategy in front of the campaign name.
|
Created By |
The agent ID of the agent who scheduled the callback. If the callback is created by using the web service, this column value does not show the user name. If you are using the optional filter Agent ID, the value that you specify in that field is used to filter the Creator By field. |
Callback ID |
The unique identifier for the callback scheduled by the agent. |
Callback Type |
The type of callback. |
Contact ID |
The unique identifier of a contact in POM. |
Creation Time |
The time when the callback is created. |
Scheduled Start Time |
The time when the callback is scheduled. |
Scheduled End Time |
The time when the callback ends. |
Callback Status |
The current status of a callback. |
Callback Address |
The contact phone number for which the callback is scheduled. |
