Job ID |
The running session identifier of the outbound campaign. In addition to the campaign name, the system displays the campaign type and the campaign strategy. |
Job Start Time |
The timestamp when the job started. |
Job End Time |
The timestamp when the job ended. |
Job Status |
The job status. Job status can be one of the following:
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Contact List |
The contact list associated with the campaign. |
Attempt To List % |
Percentage of all attempts made divided by the total records or contacts in the campaign. Attempt To List % is also known as saturation of the contact list. You can exclude the completion code from attempts in CCW. |
Unique Attempt To List % |
Percentage of records or contacts attempted at least once (unique attempts) in a campaign divided by the total records or contacts in the campaign Unique Attempt To List % is also known as penetration of the contact list. |
Task Name |
The task name specified in campaign strategy. |
Voice Attempts |
The total voice attempts made for the task in the job. For manual campaigns, these are not the actual voice attempts. |
SMS Attempts |
The total SMS attempts made for the task in the job. |
Email Attempts |
The total email attempts made for the task in the job. |
Custom Attempts |
The total custom attempts made for the task in the job. |
Nuisance Calls |
The total number of nuisance calls for the task in the job.
Note:
The system explicitly marks the true nuisance calls, independent of their completion codes, and lists the completion codes in the Campaign Details report with text Nuisance in the Nuisance column .
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False Positive Rate |
The False positives are live recipients of a call which are mistakenly identified as answering machines and therefore, are either played an answering machine message or are hung up depending on the prevailing strategy to manage answer machines. The system considers such calls as nuisance calls, and requires an estimate to include in the nuisance rate calculation. To support the legal requirements, POM provides an option to configure the false positive rate. You can specify the False Positive Rate parameter on campaign creation wizard. If you specify the False Positive Rate on campaign creation wizard, it overrides the default value specified on the Global Configurations page. |
Nuisance Rate % |
The nuisance rate for the calls for the task in the job. For more information on the Nuisance rate calculations, see Using Avaya Proactive Outreach Manager. |
Callbacks Scheduled |
The number of callbacks scheduled for the task. |
Callbacks Expired |
The number of callbacks expired for the task. |
Agents |
The count of distinct agents attached to the job. |
Agent Handled Calls |
The number of calls handled by all the agents attached to the job. |
Avg Call Queue Time |
The average time during which the calls are in a queue. The average queue time is the Total Queue Time divided by the Total Queued Count. |
Dropped Calls |
The total number of calls that are dropped from the queue before the calls connect to an agent. |
Call Drop (%) |
The percentage of calls that are dropped from the queue before the calls connect to an agent. The dropped call percentage is a comparison of the total number of Dropped Calls and the total number of calls that successfully connect to the agent. |
Zone |
The zone that you created in Avaya Experience Portal. |
Agent Utilization (%) |
The agent utilization percentage. |
Service Level (%) |
The service level percentage. |
