Upgrading System Manager from Release 8.1.x or 10.1.x to Release 10.2.x by using the Pre-staging feature of Solution Deployment Manager Client

Last Updated : Jul 15, 2026 |
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The procedure describes the steps to upgrade System Manager by using the Pre-staging feature of Solution Deployment Manager Client.
For more information about the Pre-staging feature, see Using the Solution Deployment Manager client.
Solution Deployment Manager is not supported for Avaya Solutions Platform R6.0.x
  • Appliance Virtualization Platform-based System Manager Release 8.1.x to System Manager Release 10.2.x
    Note:
    From Release 10.1 and later, Appliance Virtualization Platform is no longer available. Therefore, if System Manager Release 8.1.x and earlier is on the Appliance Virtualization Platform host, then migrate Appliance Virtualization Platform to Avaya Solutions Platform 130 Release 6.0 before upgrading System Manager to Release 10.2. Migration of Appliance Virtualization Platform is supported from Avaya Solutions Platform 120 (Dell PowerEdge R640).
  • VMware-based System Manager Release 8.1.x or 10.1.x to System Manager Release 10.2.x
Before you begin
  • Install Solution Deployment Manager Client.
    For information, see Installing the Solution Deployment Manager client on your computer.
  • Add a location.
    For information, see Adding a location.
  • Add the ESXi, vCenter, Appliance Virtualization Platform, or Avaya Solutions Platform 130 host.
    For information about adding the host, see Managing the platform.
    For information about adding vCenter, see Adding a vCenter to Solution Deployment Manager.
    Important:
    • If the application is running on the ESXi version that is not supported with Release 10.2, then first upgrade the ESXi to a supported ESXi version.
      For information about the supported ESXi version, see Supported ESXi version.
      For information about upgrading ESXi, see the VMware product documentation.
    • If ESXi is managed by vCenter, ensure that the vCenter version is same or higher than the ESXi version.
    • If the application is running on the server that is not supported with Release 10.2.x, then deploy Avaya Solutions Platform 130.
      For information about supported servers, see Supported servers for Avaya Aura applications.
  • Create a pre-staging job for upgrade.
    For more information, see Creating a pre-staging job.
  • Select the System Manager 8.1.x or 10.1.x virtual machine and click More ActionsRe-establish connection to establish the trust.
    For more information, see Re-establishing trust for Solution Deployment Manager elements.
  • Obtain the System Manager software. See Software details of System Manager
  1. To start the Solution Deployment Manager client, click StartAll ProgramsAvayaAvaya SDM Client or the SDM icon (Icon to open the Solution Deployment Manager client dashboard) on the desktop.
  2. Click Application Management.
  3. In the lower pane, click Upgrade Management.
  4. On the Upgrade Management page, select the System Manager virtual machine.
  5. Click Upgrade.
  6. In Platform FQDN, select the required host.
    ADDITIONAL INFORMATION:
    If the system prompts for the certificate, accept the certificate. When you accept the certificate, the system displays the following message: Certificate added successfully in trust store.
  7. Select the datastore on the host.
    ADDITIONAL INFORMATION:
    If more than one datastore is available, select the datastore.
    If the host is part of a VMware cluster, the system displays the following message:
    Host is in a cluster. Therefore, capacity details of CPU and memory are unavailable! Ensure that the host resource requirements are met before any action.
    For information about resource details, see Supported footprints of System Manager on VMware.
  8. Click Next.
  9. On the OVA tab, click Browse from Datastore, and do the following:
    1. In Select Pre-stage Directory, click Browse.
    2. In the DataStore Explorer dialog box, select the data store folder where the System Manager OVF file are stored, and click Select.
      ADDITIONAL INFORMATION:
      For information about pre-staging the System Manager files, see Creating a pre-staging job.
    ADDITIONAL INFORMATION:
    This option is enabled when you upgrade System Manager in the VMware virtualized environment. This option is applicable only for System Manager.
    ADDITIONAL INFORMATION:
    When you select the OVA, the system:
    • Displays the CPU, memory, and other parameters in the Capacity Details section.
    • Disables the Flexi Footprint field.
  10. To upload the latest service or feature pack, click Data Migration, and do the following:
    1. Click Browse from Datastore.
    2. In Select Pre-stage Directory, click Browse.
    3. In the DataStore Explorer dialog box, select the data store folder where the System Manager bin file is stored, and click Select.
      ADDITIONAL INFORMATION:
      For information about pre-staging the System Manager files, see Creating a pre-staging job for upgrade.
  11. To upload the latest service or feature pack, click Service or Feature Pack, and do the following:
    1. Click Browse from Datastore.
    2. In Select Pre-stage Directory, click Browse.
    3. In the DataStore Explorer dialog box, select the data store folder where the latest System Manager data migration utility file is stored, and click Select.
      ADDITIONAL INFORMATION:
      For information about pre-staging the System Manager files, see Creating a pre-staging job for upgrade.
  12. Click Next.
  13. In the Config Parameters section, provide the required details.
    ADDITIONAL INFORMATION:
    Note:
    Use the same Management FQDN and Time Zone as configured on the old System Manager.
    For information, see Upgrade Management field descriptions.
  14. In the Network Parameters section, select the required Public and Out of Band Management network interface details.
  15. Click Upgrade and accept the license terms.
    ADDITIONAL INFORMATION:
    The system takes the backup, shuts down the existing virtual machine (VM), deploys the OVA file, and restores the data on the new virtual machine.
  16. To view the status, in the Upgrade Status column, click Status Details.
    ADDITIONAL INFORMATION:
    The complete process takes about 100–150 minutes depending on the data on System Manager.
    Note:
    The upgrade process might involve multiple reboots during data migration. If you have selected the checkbox Require Encryption Pass-Phrase at Boot-Time, you must monitor the VM console for reboots and enter the Encryption Pass-Phrase promptly.
    If you fail to enter the Encryption Pass-Phrase timely, the upgrade process may timeout and fail. If this happens, restart the upgrade process.
  17. Do one of the following:
    • If the upgrade is successfully completed, do the following:
      1. Verify that the new System Manager virtual machine is functional.
        For more information, see Verifying the functionality of System Manager.
      2. If you upgraded System Manager on a different host, refresh both hosts in Solution Deployment Manager.
        The system deletes the old virtual machine.
      3. Click Commit.
        The system deletes the old virtual machine.
    • If the upgrade fails or you want to revert to the old system, then do the following:
      1. If you upgraded System Manager on a different host, refresh both hosts in Solution Deployment Manager.
      2. Click Rollback.
        The system deletes the newly created virtual machine and starts the old virtual machine.
      3. Again refresh both the host to get the latest virtual machine information.
Next steps
Install the valid license file for System Manager Release 10.2.x.