ISDN Problems (T1 or E1 PRI Connections)

Last Updated : Sep 15, 2020 |
Enable the following trace option settings. These provide information about the ISDN line itself and any calls in progress.

Tab

Trace Options

ISDN

Layer 1, Layer 2, Layer 3, Layer 1 Send, Layer 1 Receive, Layer 2 Send, Layer 2 Receive, Layer 3 Send and Layer 3 Receive.

Call

Extension Send, Extension Receive, Extension TxP, Extension RxP, Line Send, Line Receive, Targetting and Call Logging.

System

Error, Print and Resource Status Prints.

If the problem is with a specific ISDN line then the System Monitor can record info for a specific line by entering an ISDN line number in the Port Number field. ISDN line numbers range from 0 to 8. The line number is displayed in the Configuration Lines List. A blank entry indicates that all ISDN lines are monitored.