Call Trace Options

Last Updated : Dec 16, 2020 |
Prolog information
This tab provides trace options for monitoring the system's calls including the use of voicemail.

Events

Events
Description
Call
Log changes of state for the call (Aend and Bend).
Call Delta
Log information on general call state changes.
Call Delta 2
Log information on additional call state changes.
Call Logging
Log ACD status messages, CALL message giving statistics of call and SERVICE message giving statistics of service.
Extension
Log changes of state for the extension plus console print on setting bchan.
Extension Cut
Log changes of cut state for the extension (mapping connections).
Line
Currently this option does not provide any trace messages. It is included for possible future use only.
MonCM
Log all received call control messages (NOT Short Code messages) and some additional console print messages such as adjustcount and ringback.
MonIVR
Log update information on the messages in a user’s voicemail box.
Targeting
Log information concerning call routing (targeting).
ARS
LQR
ACD
IP Dect
Call Detail Records
CDR Extra Diganostics

Packets

Packets
Description
Call
Log all received call control messages and contents.
Extension Send
Log all call control messages and contents transmitted to an extension.
Extension Receive
Log all call control messages and contents received from an extension.
Extension TxC
Log all call control messages and contents transmitted to the call object. This message is actually received from the extension.
Extension RC
Log all call control messages and contents received from the call object. This message is actually sent to the extension.
Extension TxP
Log all call control messages and contents transmitted to a partner application (for example SoftConsole). Also enables CMExtnCopyProcessMsg CMExtnCopyProcessCallMsg CMExtnConfCopyProcessCallMsg CMExtnCopySendCallMsg and CMExtnCopyCallLostMsg and messages.
Extension RxP
Log all call control messages and contents received from a partner application such as IP Office SoftConsole.
Line Send
Log all call control messages and contents sent to a line. Also enables CMCallReleaseStart CMCallReleaseEnd and CMCallLostRecord Timeout and messages.
Line Receive
Log all call control messages and contents received from a line. Also enables Incoming Call Waiting CallRefused Incoming Blocked and CallRefused and because channels are in use messages.
Short Code Msgs
Log short code messages associated with the selected Extension Send, Extension Receive and MonCM trace options.
Supplementary services
IP Dect Msgs
Sort IEs
If selected, sort the order of line alerting and connected events when displayed in the screen log. The order of line alerting and connected events varies depending on whether the system is transmitting or receiving. That makes it difficult to compare side by side traces of calls between two systems. This settings only affects those events that are sorted when displayed in the screen log and does not affect the order of the recorded log file.

Embedded voicemail

Option
Description
Voicemail Client
Audio Response
Message Recorder
Housekeeping
Flash Storage
Silence
Email

PC voicemail

Option
Description
Voicemail Events
Voicemail Messaging

Trigger string detection

These options are only available when the Development Tracing option is selected in the FiltersTrace OptionsSystem menu, see System Trace Options. They are not covered by this document as they are used by Avaya for product trials and are subject to frequent changes.
These options should only be used under the guidance of an authorized Avaya development engineer.
Option
Description
Call Log
Print
Auto Rollover
Allow Multiple Rollovers

Trace Color

This option allows selection of a color that is then applied to all options in the menu, see Coloring Tab Trace Options. This selection overrides any previous color selected for individual options. However, it does not prevent subsequent individual option coloring, see Coloring Individual Trace Options.

Default settings

The following trace options are enabled by default. See Defaulting the Trace Options.
  • Call, Call Delta, Call Logging, Extension, Targeting, ARS, LRQ, Extension Send, Extension Receive, Extension TxP, Extension RxP, Line Send, Line Receive, Sort IEs.