At the end of your working day, change your agent state to indicate that you finished work. Changing your state informs your supervisor that you are no longer available to accept customer interactions.

If you are still working but need to leave your desk or perform other activities, set your agent state to Not Ready.

Your administrator can enable the agent state synchronization between the Avaya Workspaces for CRM and Dynamics 365 Omnichannel queues. If the synchronization is enabled, agent state changes are reflected simultaneously in both Avaya Workspaces for CRM widget and Dynamics 365.