Tenant users can only gain access to agents and tenant specific agent groups pertaining to tenants for which the user has permissions. The application of these permissions for tenant users can affect the output of selected reports. The following reports are affected due to these permissions:

• Reports> Historical> Agent> Summary> Interval

• Reports> Historical> Agent> Summary> Daily

• Reports> Historical> Agent> Summary> Weekly

• Reports> Historical> Agent> Summary> Monthly

• Reports> Historical> Agent> AUX> Interval

• Reports> Historical> Agent> AUX> Daily

• Reports> Historical> Agent> AUX> Weekly

• Reports> Historical> Agent> AUX> Monthly

• Reports> Historical> Agent> Split/skill> Interval

• Reports> Historical> Agent> Split/skill> Daily

• Reports> Historical> Agent> Split/skill> Weekly

• Reports> Historical> Agent> Split/skill> Monthly

• Reports> Historical> Agent> Attendance> Daily

• Reports> Historical> Agent> Attendance> Weekly

• Reports> Historical> Agent> Attendance> Monthly

• Reports> Historical> Agent> Group Attendance> Daily

• Reports> Historical> Agent> Group Attendance> Weekly

• Reports> Historical> Agent> Group Attendance> Monthly

• Reports> Historical> Agent> Trace

• Reports> Historical> Agent> Event Count> Interval

• Reports> Historical> Agent> Event Count> Daily

• Reports> Historical> Agent> Event Count> Weekly

• Reports> Historical> Agent> Event Count> Monthly

• Reports> Historical> Agent> Group Summary> Daily

• Reports> Historical> Agent> Group Summary> Weekly

• Reports> Historical> Agent> Group Summary> Monthly

• Reports> Historical> Agent> Group AUX> Daily

• Reports> Historical> Agent> Group AUX> Weekly

• Reports> Historical> Agent> Group AUX> Monthly

• Reports> Historical> Agent> In/Outbound Call> Interval

• Reports> Historical> Agent> In/Outbound Call> Daily

• Reports> Historical> Agent> In/Outbound Call> Weekly

• Reports> Historical> Agent> In/Outbound Call> Monthly