This report shows the amount of time each specified skill has spent in normal versus overload conditions from the report start time until the report generation time since a specified start time in the last 24 hours.

This report is available only if you have purchased the Expert Agent Select (EAS) feature.

Here are some things to know about this report:

• The Graphical Skill Overload report is a vertical bar graph.

• The database items for the report are stored in the csplit (current interval) and hsplit (intrahour interval) table.

• This report uses the Split/skill Comparison report input window. See Split/Skill report input fields for input field definitions.