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Avaya CMS Supervisor Reports

Table of Contents

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Notices
Introduction
- Purpose
- Change history
Overview of CMS Supervisor reports
- Available reports
- ACD data tracking
- Performing prerequisite system administration tasks
- Relationships of real-time reports to other subsystems
Using reports
- Reports page options
- Creating a new report
- Editing a report
- Viewing report properties
- Deleting a report
- Selecting and running reports
  - Using the Browse button to select report inputs
  - Selecting historical report run dates
    - Selecting dates when running a report
  - About selecting historical report run times
    - Selecting times
- Report layouts
- Scheduling a report
- Scheduler page descriptions
- Migrating a report
Real-time reports
Historical reports
Integrated reports
Resources
Raw data format information
Glossary

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Avaya CMS Supervisor Reports

% Agent Occupancy without ACW

% Agent Occupancy without ACW

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Last Updated : Mar 13, 2014 |

Avaya Call Management System

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Supervisor

21.0

Intermediate

Agent occupancy, displayed as a percentage, not including agent ACW time as work time.

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