This report shows the current status and cumulative data for one or more splits or skills.

Here are some things to know about this report:

• Call center supervisors or administrators who are responsible for several splits/skill can use this report to see if splits/skills have comparable talk times, abandon rates, and average speed of answer figures that are comparable up until a certain point in the day.

• The database items for the Split/Skill Comparison report are stored in the csplit (current interval), hsplit (intrahour interval), and psplit tables.

• This report uses the Split/Skill Comparison report input window. See Split/Skill report input fields for input field definitions.