Tenant users only have access to agents and tenant specific agent groups assigned to the tenant for which the user has permission. The application of these permissions for tenant users can affect the output of selected reports. The following reports are affected due to these permissions:

• Reports->Real-time->Agent Group Report

• Reports->Real-time->Agent Report

• Reports->Real-time->Agent Graphical Information Report

The output of other real-time reports that require an agent or agent group in the input field is also affected by the permissions assigned to the tenant users.

For more information about how tenant permissions are administered, see Administering Avaya Call Management System.