When an exception occurs, CMS notifies you in following ways:

• You can see information about exception conditions by looking at appropriate real-time reports.

• The exceptions menu item in Supervisor allows you to view a running count of exceptions for Real-Time, Agents, Splits/Skills, VDNs, Vectors, and Trunk Groups. To be notified of these exceptions, you must have exception permission turned on for the specific split/skill, trunk group, ACD, VDN, and vector. Exception permissions are assigned in Supervisor Tools > User Permissions.

  Note:

  This does not apply to the Web Client.

• The exception is entered in the real-time exceptions log.

For more information, see the Administering Avaya Call Management System document.