AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
No results found
Search suggestions:
- Use fewer tags and filters.
- Use different search terms.
Filters
AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
No results found
Search suggestions:
- Use fewer tags and filters.
- Use different search terms.
Filters
Avaya CMS Supervisor Reports
Available reports
Last Updated : Oct 30, 2022 |
The following table lists the Supervisor reports that are available. The following sections give you an overview and an example of each report. The reports you see depend on your communication server type, permissions, and system performance.
Report name |
Real-time |
Historical |
Integrated |
|---|---|---|---|
Actual Relative to Target (ART) |
• |
• |
• |
Agent Attendance |
• |
||
Agent AUX |
• |
||
Agent Event Count |
• |
||
Agent Graphical Information |
• |
||
Agent Graphical Time Spent |
• |
||
Agent Group Attendance |
• |
||
Agent Group AUX |
• |
||
Agent Group Report |
• |
||
Agent Group Summary |
• |
||
Agent Inbound/Outbound |
• |
||
Agent Information |
• |
||
Agent Login/Logout (Skill) |
• |
||
Agent Login/Logout (Split) |
• |
||
Agent Report |
• |
||
Agent Split/Skill |
• |
||
Agent Status by Location |
• |
||
Agent Summary |
• |
||
Agent Trace |
• |
||
Busy Hour by Trunk Group |
• |
||
Busy Hour by VDN |
• |
||
Call Record |
• |
||
Call Work Code |
• |
||
Event Count Summary |
• |
||
Graphical Active Agents |
• |
||
Graphical Allocated Agents |
• |
||
Graphical AUX Reserve1 Agents |
• |
||
Graphical AUX Reserve2 Agents |
• |
||
Graphical Average Positions Staffed Interval |
• |
||
Graphical Busy/Abandon/ Disconnect |
• |
||
Graphical Maximum Delay |
• |
||
Graphical Multi-ACD Service Level Daily |
• |
||
Graphical Queue |
• |
||
Graphical Skill Overload |
• |
||
Graphical Split/Skill |
• |
||
Graphical Split/Skill Call Profile |
• |
||
Graphical Split/Skill View |
• |
||
Graphical Staffing Profile |
• |
||
Graphical VDN Call Profile |
• |
||
Multi-ACD |
• |
• |
|
Multi-ACD by Split/Skill |
• |
||
Multi-ACD Call Flow by VDN |
• |
||
Multi-ACD Top Agent |
• |
||
Outbound Split/Skill |
• |
||
Queue/Agent Status |
• |
||
Queue/Agent Summary |
• |
||
Queue/Top Agent Status |
• |
||
Reserve1 AUX Agents |
• |
||
Reserve2 AUX Agents |
• |
||
Skill AUX Report |
• |
||
Skill Status |
• |
||
Skill Top Agent Report |
• |
||
Split Status |
• |
||
Split/Skill Average Speed of Answer |
• |
||
Split/Skill by Location |
• |
||
Split/Skill Call Profile |
• |
• |
|
Split/Skill Comparison |
• |
||
Split/Skill Graphical AUX Agents |
• |
||
Split/Skill Graphical AUX Top Agents |
• |
||
Split/Skill Graphical Call Profile |
• |
• |
|
Split/Skill Graphical EWT |
• |
||
Split/Skill Graphical Service Level |
• |
||
Split/Skill Graphical Status |
• |
||
Split/Skill Graphical Time Spent |
• |
||
Split/Skill Graphical Top Skill Status |
• |
||
Split/Skill Outbound |
• |
||
Split/Skill Preferred Skill Level Summary |
• |
||
Split/Skill Queue |
• |
||
Split/Skill Report |
• |
• |
|
Split/Skill Service Level |
• |
||
Split/Skill Status |
• |
||
Split/Skill Summary |
• |
||
System |
• |
||
System Multi-ACD |
• |
||
System Multi-ACD by Split/Skill |
• |
||
Top Agent Status |
• |
||
Trunk |
• |
||
Trunk Group |
• |
• |
|
Trunk Group Summary |
• |
||
VDN Call Handling |
• |
||
VDN Call Profile |
• |
• |
|
VDN Multi-ACD Flow |
• |
||
VDN Multi-ACD Inflow |
• |
||
VDN Report |
• |
• |
|
VDN Service Level |
• |
||
VDN Skill Preference |
• |
• |
|
Vector |
• |
• |
|
Work State Report for Reserve1 Agents |
• |
||
Work State Report for Reserve2 Agents |
• |