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Avaya CMS Supervisor Reports

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • Overview of CMS Supervisor reports
    • Available reports
    • ACD data tracking
    • Performing prerequisite system administration tasks
    • Relationships of real-time reports to other subsystems
      • Timetable
      • CMS
      • Dictionary
      • Exceptions
      • Scripting
      • User permissions
      • Agent, skill, and trunk states
        • Agent states
        • Skill states
        • Trunk states
      • Refresh rate for real-time and integrated reports
  • Using reports
    • Reports page options
    • Creating a new report
    • Editing a report
    • Viewing report properties
    • Deleting a report
    • Selecting and running reports
      • Using the Browse button to select report inputs
      • Selecting historical report run dates
        • Selecting dates when running a report
      • About selecting historical report run times
        • Selecting times
    • Report layouts
      • Report types
      • What constitutes a report?
      • Tables
      • Charts
    • Scheduling a report
    • Scheduler page descriptions
    • Migrating a report
  • Real-time reports
    • Introduction to real-time reports
      • Structure of the real-time reporting system
      • Presentation of real-time reports
    • Agent reports
      • What an Agent report contains
      • Organization of Agent reports
        • Agent report selector windows and input fields
          • Agent report input fields
        • Agent Group report
          • Agent Group report description
        • Agent report
          • Agent report description
        • Agent Information report
          • Agent Information report description
        • Graphical Information report
          • Graphical Information report description
    • Other reports
      • What other reports contain
      • Event Count Summary report
        • Relationships to other subsystems
        • Event Count Summary input fields
        • Event Count Summary report description
      • Multi-ACD report
        • Multi-ACD report input fields
        • Multi-ACD report description
      • Multi-ACD Top Agent report
        • Multi-ACD Top Agent report input fields
        • Multi-ACD Top Agent report description
    • Queue/Agent reports
      • What Queue/Agent reports contain
      • Queue/Agent report selector window and input fields
      • Queue/Top Agent Status report
        • Queue/Top Agent Status report description
      • Queue/Agent Status report
        • Queue/Agent Status report description
      • Queue/Agent Summary report
        • Queue/Agent Summary report description
    • Split/Skill reports
      • Split/Skill report selector window and input fields
        • Split/skill report input fields
      • Split/Skill Actual Relative to Target report
        • Split/Skill Actual Relative to Target report description
      • Split/Skill Agent Status by Location report
        • Split/Skill Agent Status by Location report description
      • Split/Skill Call Profile report
        • Split/Skill Call Profile report description
      • Real-time Graphical Active Agents report
        • Graphical Active Agents report description
      • Real-time Graphical Allocated Agents report
        • Graphical Allocated Agents report description
      • Split/Skill Graphical AUX Agents report
        • Report formats
        • Split/Skill Graphical AUX Agents report description
      • Split/Skill Graphical AUX Top Agents report
        • Split/Skill Graphical AUX Top Agents report description
      • Split/Skill Graphical Call Profile report
        • Split/Skill Graphical Call Profile report description
      • Split/Skill Graphical EWT report
        • Split/Skill Graphical EWT report description
      • Split/Skill Graphical Queue report
        • Split/Skill Graphical Queue report description
      • Split/Skill Graphical Skill Overload report
        • Split/Skill Graphical Skill Overload report description
      • Split/Skill Graphical Staffing Profile report
        • Split/Skill Graphical Staffing Profile report description
      • Split/Skill Graphical Status report
        • Split/Skill Graphical Status report description
      • Split/Skill Graphical Top Skill Status report
        • Split/Skill Graphical Top Skill Status report description
      • Reserve1 AUX Agents report
        • Reserve1 AUX Agents report description
      • Reserve2 AUX Agents report
        • Reserve2 AUX Agents report description
      • Skill AUX report
        • Skill AUX report description
      • Skill Status report
        • Skill Status report description
      • Skill Top Agent report
        • Skill Top Agent report description
      • Split/Skill by Location report
        • Split/Skill by Location report description
      • Split/Skill report
        • Split/Skill report description
      • Top Agent Status report
        • Top Agent Status report description
    • Trunk Group report
      • Trunk Group report selector window and input fields
      • Trunk Group report description
    • VDN reports
      • VDN report selector window and input fields
      • VDN Call Profile report
        • Prerequisite System Administration
        • VDN Call Profile report description
      • VDN Graphical Call Profile report
        • VDN Graphical Call Profile report description
      • VDN Skill Preference report
        • VDN Skill Preference report description
      • VDN report
        • VDN report description
    • Vector report
      • Vector selector window and input fields
      • Vector report description
    • Drill-down reports
      • Location ID as a report field
      • Drill-down report types
      • Modifying drill-down reports
      • Drill-Down Top Agent Work State report
        • Report contents
        • Report use
        • Database items
        • Drill-down Top Agent Work State report description
      • Drill-Down Work State report
        • Report contents
        • Report use
        • Database Items
        • Drill-Down Work State report description
  • Historical reports
    • Introduction to historical reports
      • Presentation of historical reports
      • Structure of the historical reporting system
      • Presentation of historical report information
      • How long does CMS store data?
      • Administrable timeout value
    • About historical reports
    • Agent reports
      • What an Agent report contains
      • Agent report input fields
      • Agent AUX report
        • Agent AUX report description
      • Agent Attendance report
        • Agent Attendance report description
      • Agent Event Count report
        • Agent Event Count report field descriptions
      • Agent Time Spent Daily report
        • Agent Time Spent Daily report description
      • Agent Group Attendance report
        • Agent Group Attendance report description
      • Agent Group AUX report
        • Agent Group AUX report description
      • Agent Group Summary report
        • Agent Group Summary report description
      • Agent Inbound/Outbound report
        • Agent Inbound/Outbound report field descriptions
      • Agent Login/Logout (Skill) report
        • Agent Login/Logout (Skill) report description
      • Agent Login/Logout (Split) report
        • Agent Login/Logout (Split) report description
      • Agent Split/Skill report
        • Agent Split/Skill report description
      • Agent Summary report
        • Agent Summary report field descriptions
      • Agent Trace by Location report
        • Agent Trace by Location report description
    • Other reports
      • Call Records report
        • Call Records report input fields
        • Call Records report description
      • Call Work Code report
        • Prerequisite system administration
        • Call Work Code report input fields
        • Call Work Code report description
    • Split/Skill reports
      • Split/Skill report selector window and input fields
        • Split/Skill report input fields
      • Actual Relative to Target reports
        • Daily report
        • Interval report
      • Split/Skill Call Profile report
        • Split/Skill Call Profile report description
      • Split/Skill Graphical ASA report
        • Split/Skill Graphical ASA report input fields
        • Split/Skill Graphical ASA report description
      • Split/Skill Graphical Average Positions Staffed Interval report
        • Split/Skill Graphical Average Positions Staffed Interval report description
      • Split/Skill Graphical ASA Daily report
        • Split/Skill Graphical ASA report description
      • Split/Skill Graphical Call Profile report
        • Split/Skill Graphical Call Profile report description
      • Split/Skill Graphical Multi-ACD Service Level report
        • Split/Skill Graphical Multi-ACD Service Level report input fields
        • Split/Skill Graphical Multi-ACD Service Level report description
      • Split/Skill Graphical Service Level report
        • Split/Skill Graphical Service Level report description
      • Split/Skill Graphical Skill Overload report
        • Split/Skill Graphical Skill Overload report description
      • Split/Skill Graphical Time Spent report
        • Split/Skill Graphical Skill Time Spent report description
      • Split/Skill Preferred Skill Level Summary report
        • Split/Skill Preferred Skill Level Summary report description
      • Split/Skill Outbound report
        • Split/Skill Outbound report description
      • Split/Skill report
        • Split/Skill report description
      • Split/Skill by Location report
        • Split/Skill by Location report description
      • Split/Skill Service Level report
        • Split/Skill Service Level Report description
      • Split/Skill Summary report
        • Split/Skill Summary report description
    • System reports
      • System Graphical Maximum Delay report
        • System report input fields
        • System Graphical Maximum Delay report description
      • System Multi-ACD by Split/Skill report
        • Multi-ACD by Split/Skill report input fields
        • System Multi-ACD by Split/Skill report description
      • System Multi-ACD report
        • Multi-ACD report input fields
        • System Multi-ACD report description
      • System report
        • System report input fields
        • System report description
    • Trunk/Trunk Group reports
      • Trunk/Trunk Group report input fields
        • Trunk Group report input fields
      • Trunk/Trunk Group Busy Hour report
        • Trunk/Trunk Group Busy Hour report description
      • Trunk report
        • Trunk report description
      • Trunk Group report
        • Trunk Group report description
      • Trunk Group Summary report
        • Trunk Group Summary report description
    • VDN reports
      • VDN report input fields
      • VDN Busy Hour report
        • VDN Busy Hour report description
      • VDN Call Profile report
        • Prerequisite system administration
        • VDN Call Profile report description
      • VDN Graphical Busy/Abandon/Disconnect Comparison report
        • VDN Graphical Busy/Abandon/Disconnect Comparison report description
      • VDN Graphical Call Profile report
        • VDN Graphical Call Profile report description
      • VDN Graphical Service Level report
        • VDN Graphical Service Level report description
      • VDN Multi-ACD Flow report
        • VDN Multi-ACD Flow report description
      • VDN Multi-ACD Inflow report
        • VDN Multi-ACD Inflow report description
      • VDN report
        • VDN report description
      • VDN Skill Preference report
        • VDN Skill Preference report description
    • Vector report
      • Vector report input fields
      • Vector report description
        • Vector report field descriptions
  • Integrated reports
    • Definition of integrated reports
    • Integrated report data
    • Structure of the integrated reporting system
    • Presentation of the integrated report information
    • Agent reports
      • Agent report input fields
      • Agent Graphical Information report
        • Ways to access this report
        • Communication server information
        • Agent Graphical Information report description
      • Agent Information report
        • Agent Information report description
    • Split/Skill reports
      • Split/Skill report input fields
      • Actual Relative to Target
      • Split/Skill Comparison report
        • Split/Skill Comparison report description
      • Graphical Skill Overload report
        • Graphical Skill Overload report description
      • Graphical Split/Skill View report
        • Graphical Split/Skill View report description
    • VDN report
      • VDN report input fields
      • VDN Graphical Call Handling report
        • VDN Graphical Call Handling report description
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • Raw data format information
  • Glossary
    • % Agent Group Occupancy with ACW
    • % Agent Group Occupancy without ACW
    • % Agent Occupancy with ACW
    • % Agent Occupancy without ACW
    • % Flow out
    • Abandoned call
    • Abandoned call search
    • Acceptable service level
    • Access permissions
    • ACD
    • ACD call
    • Acknowledgment
    • Activate agent trace
    • Active VDN calls
    • Actual Relative to Target
    • ACW
    • Adjunct/Switch Applications Interface (ASAI)
    • After Call Work (ACW)
    • Agent
    • Agent login ID
    • Agent occupancy
    • Agent position (EAS)
    • Agent position (Non-EAS)
    • Agent role
    • Agent skill
    • Agent state
    • Agent terminal
    • Agent trace
    • AI
    • Algorithm
    • ANI
    • Announcement
    • ASA
    • ASAI
    • Auto-available split
    • Auto-In (AI)
    • Automatic Call Distribution (ACD)
    • Automatic Number Identification (ANI)
    • AUX
    • Auxiliary Work (AUX)
    • AVAIL
    • Available (AVAIL)
    • Avaya Business Advocate
    • Avaya CMS
    • Avaya CMS Supervisor
    • Average agent service time
    • Average Speed of Answer (ASA)
    • Calculation
    • Call handling preference
    • Call Management System (CMS)
    • Call prompting
    • Call vectoring
    • Call Work Code (CWC)
    • Call-based items
    • Call-handling profile
    • Calls carried
    • Change agent skills
    • CONN
    • Connected (CONN)
    • Connected call
    • Current
    • Current interval
    • Current wait time
    • Custom reports
    • CWC
    • DABN
    • DACD
    • DACW
    • Daily data
    • Data collection off
    • Data collection on
    • Data points
    • Database
    • Database item
    • Database tables
    • Date format
    • Delete
    • Designer reports
    • Dictionary
    • Dictionary location
    • Direct Abandon (DABN)
    • Direct Agent ACD (DACD)
    • Direct Agent ACW (DACW)
    • Direct agent calling
    • EAD
    • EAS
    • Entity
    • Error message
    • EWT
    • Exception
    • Exception reports
    • Expected Wait Time (EWT)
    • Expert Agent Distribution (EAD)
    • Expert Agent Selection (EAS)
    • extension call
    • FBUSY
    • FDISC
    • Find one
    • Flex agents
    • flexible routing
    • Flow out
    • FMCH
    • Forced Busy (FBUSY)
    • Forced Disconnect (FDISC)
    • Forced Multiple Call Handling (FMCH)
    • Historical database
    • Historical reports
    • HOLD
    • IDLE
    • II
    • Information Indicator (II)
    • Informix
    • Informix SQL
    • Integrated Services Digital Network (ISDN)
    • Interval-based items
    • Intrahour interval
    • Location
    • Location ID for agents
    • Location ID for trunks
    • Logical agent
    • LOGOFF
    • LOGON
    • Maintenance Busy (MBUSY)
    • Manual In (MI)
    • MBUSY
    • MCH
    • Measured
    • MI
    • MIA
    • Modify
    • Monthly data
    • Most Idle Agent (MIA)
    • Multiple Call Handling (MCH)
    • Multiple split queuing
    • Multiuser mode
    • Name (synonym) fields
    • Nonprimary split/skill
    • Only Me report
    • OTHER
    • Percent (%) within service level
    • Phantom abandon call timer
    • Previous interval
    • Primary skill
    • Queue
    • QUEUED
    • Read permission
    • Real-time database
    • Real-time reports
    • Redirect on no answer
    • Refresh rate
    • RINGING
    • Rolling ASA
    • Scripting
    • Secondary skill
    • SEIZED
    • Service level
    • Service Observing-VDNs
    • Single-user mode
    • Skill
    • Skill level
    • Split
    • Staffed agent
    • Standard reports
    • Station
    • Subsystem
    • System AUX
    • Tenant
    • Tertiary split/skill
    • Thresholds
    • Time format
    • Timetable
    • Time Zone
    • Trunk
    • Trunk group
    • Uniform Call Distribution (UCD)
    • Universal Call Identifier (UCID)
    • UNKNOWN
    • UNSTAF (non-EAS)
    • User ID
    • User permissions
    • VDN
    • VDN calls-counted
    • VDN of Origin Announcement (VOA)
    • VDN skill preference
    • Vector
    • Vector Directory Number (VDN)
    • Voice terminal
    • Weekly data
    • Write permission
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Avaya CMS Supervisor Reports
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Last Updated : Mar 13, 2014 |
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