Using the Avaya InSite Knowledge Base

Last Updated : May 29, 2024 |

The Avaya InSite Knowledge Base is a web-based search engine that provides:

  • Up-to-date troubleshooting procedures and technical tips.

  • Information about service packs.

  • Access to customer and technical documentation.

  • Information about training and certification programs.

  • Links to other pertinent information.

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.

Use the Avaya InSite Knowledge Base for any potential solutions to problems.

  1. Go to https://support.avaya.com.

  2. To log in, click Sign In at the top of the screen and then enter your login credentials when prompted.

  3. Click Product Support > Products.

  4. In Search Product, start typing the product name and then select the appropriate product from the list displayed.

  5. Select the release number, if applicable.

  6. Click the Technical Solutions tab to view articles for resolving technical issues.