The Avaya Basic Call Management System (BCMS) helps you fine-tune your call center operation by providing reports with the data necessary to measure your call center agents performance integrated with Communication Manager software.

The BCMS feature offers call management control and reporting at a low cost for call centers of up to 3000 agents. BCMS collects and processes ACD call data (up to seven days) within Communication Manager. An adjunct processor is not required to produce call management reports.

Communication Manager can generate real-time and historical reports.