Computer Telephony Integration (CTI) enables Communication Manager features to be controlled by external applications and integrate customer information databases, with call control features.

Avaya Computer Telephony is server software that integrates the premium call control features of Communication Manager with customer information in databases of customer. It is a local area network (LAN)-based CTI solution consisting of server software that runs in a client/server configuration. Avaya Computer Telephony delivers the CTI architecture and platform that supports contact center application requirements, and emerging applications programming interfaces (APIs). For more information about Computer Telephony Integration, see Avaya Aura® Application Enablement Services Overview.