Telecommuter capabilities route calls appropriately and give employees access to the full Avaya Aura Communication Manager feature set whether working at home, in the office, or on the road.
Communication Manager supports the following telecommuting features:
Coverage of calls redirected off-net: With Coverage of calls redirected off-net (CCRON), calls redirected to locations outside of the switch to return to the switch for further processing.
Extended user administration of redirected calls (telecommuting access): With Extended user administration of redirected calls (also called telecommuting access) enables you to change the lead call coverage path or forwarding extension from any on-site or off-site location.
Off-premises station: A trunk-data module connects off-premises private-line trunk facilities and Communication Manager.
Remote access permits authorized callers from remote locations to access the system via the public network and use its features and services. There are a variety of ways of accessing the feature.
