Call log support for busy 94xx deskphones

Communication Manager records all incoming calls when a 94xx deskphone is busy because:

• All but one call appearances reserved for incoming calls are in the non-idle state. The last call appearance is reserved for outgoing calls.

• All call appearances are in the non-idle state.

• The Do Not Disturb feature is active on the endpoint.

• One call appearance is busy on a call because a remote user has put the call on hold or started a transfer or a conference call.

Supported number of digits in a call log

For a direct incoming external call from an ISDN or a SIP network, Communication Manager displays up to 21 digits of the calling-party number on a DCP, an H.323, or a SIP endpoint. Earlier, Communication Manager displayed only 7 digits of the calling-party number.

The missed call log and the answered call log of the endpoints display all 21 digits. Communication Manager also stores all 21 digits of an incoming external call from an ISDN or SIP network that is redirected by coverage, forwarding, bridging, or a similar feature in the missed call log and the answered call log of the endpoints

Online/Offline Call Journal (Call History)

With the Online/Offline Call Journal (Call History) feature, the SIP and H.323 phone users can view the call log entries when the user logs in from a different H.323 or SIP device. The SIP and H.323 users receive the logs for all answered and unanswered calls while the phones were in the logged-out state. With this enhancement, the H.323 and SIP desk phones back up all the call logs and restore them when the user logs in.

Communication Manager backs up to 10 calls for the logged out H.323 users. Communication Manager does not back up or restore the log for calls that are answered or unanswered by the H.323 phones when in the logged-in state. The H.323 phones continue to use HTTP for this purpose.