Mobility

Last Updated : Oct 09, 2023 |

Communication Manager supports extensive mobility features — Extensive in-building or in/out building wireless choices and hot desking features like Extension to Cellular (EC500), Personal Station Access (PSA) and Automatic Customer Telephone Rearrangement (ACTR) extend Communication Manager features to users, no matter where they are working.

Communication Manager mobility features include:

  • With Administration Without Hardware, you can administer telephones that are not yet physically present on the system. This hastens to setting up and making changes to the telephones on the system.

  • With Automatic Customer Telephone Rearrangement (ACTR), you can move a telephone to be unplugged from one location to a different location without additional switch administration. The switch automatically associates the extension to the new port.

  • Avaya Wireless Telephone Solutions (AWTS) is fully integrated with Communication Manager and you can have a full access to Communication Manager features from a mobile telephone.

    Note:

    Avaya Wireless Telephone Solutions (AWTS) replaces the DEFINITY Wireless Business System (DWBS).

  • The Avaya Extension to Cellular (EC500) feature expands mobile services, including:

    • One-number availability

    • Increased user capacities

    • Flexibility across facilities and hardware

    • More control over unauthorized usage

    • Enhanced enable/disable capability

    • Increased serviceability

    • Support of IP trunk facilities

    To define call treatment options for EC500 calls, you can use up to 99 configuration sets defined in the system. If you set the Cellular voice mail detection field, an EC500 call does not cover the cellular voice mail. When the call server detects that the call is covered to the cellular voice mail, the call server returns the call to the server.
  • Note:

    In the One-X mobile environment, you can edit the values of the Cellular voice mail detection field, and the Call log notify field. All other fields are read-only.

    Communication Manager 6.3.2 introduces additional security for the EC500/One-X Mobile Lite call (AEFSC) feature. With this feature, when a user calls a Feature Name Extension (FNE) from a cellular phone, the system authenticates the call with the station security code (SSC). The call fails without the valid SSC. When a caller wants to make an EC500 call, the caller must dial the SSC after the FNE number. For example, <FNE> [Dial tone] <SSC> # [Dial tone or confirmation tone] <Subsequent digit or extension>.

    The integration of Microsoft Office Communicator (MOC) with Communication Manager through ASAI supports bridging, using two user functions simultaneously. For example, the user can be on an active call on a desk phone and, at the same time, be on an active call on an off-PBX destination, such as a mobile phone.

  • E911 ELIN for IP wired extensions automates the process of assigning an emergency location information number (ELIN) through an IP subnetwork (“subnet”) during a 911 call. The ELIN is then sent over CAMA or ISDN PRI trunks to the emergency services network when 911 is dialed.

  • With the Personal Station Access (PSA) feature, you can transfer your telephone station preferences and permissions to any compatible telephone. PSA has several telecommuting applications. For example, several telecommuting employees can share the same office on different days of the week. The employees can easily and remotely make the shared telephone “theirs” for the day.

  • The SIP Visiting User (SIP VU) feature enables users with the 9620 or 9630 SIP telephone to log in to any SIP telephone in the enterprise and receive their individualized services, including menus, contacts, and buddy lists.

    The SIP Visiting User feature relies on specialized firmware on the telephone, and requires SIP VU administration.

  • Use the Terminal Translation Initialization (TTI) feature to merge an X-ported extension to a valid port or separate an extension from a port. You use TTI to move telephones. However, you can also use TTI to connect and move attendants and data modules. Terminal Translation Initialization (TTI) also works with Administration Without Hardware (AWOH).

  • The TransTalk 9000 is a single-zone or dual-zone, an in-building wireless system that provides a mobility solution on Communication Manager-based systems. It delivers the benefits and accessibility of a wireless telephone with all the power and functionality of a wired desk telephone.

  • X-station mobility enables remote users to access switch features. X-station mobility enables certain OEM wireless telephones remoted over a PRI trunk interface to be controlled by Communication Manager as if the telephones were directly connected to the switch.

  • With the Multiple Device Access (MDA) feature, a SIP user can register more than one SIP device with a single extension. For example, a user has a J169 at his desk, a 9641 in his lab, and an Equinox client on his laptop, and all the devices are registered with the same extension 123456. When a call arrives at extension 123456, all the devices are alerted. The user can answer the call from any one of the devices. If required, to bridge the call from one of the idle devices, the user can select an active call appearance. Therefore, the call can be handed off between devices without parking the call.

  • The Enterprise Mobility experience (EMX) feature enables the configuration of up to four ring extensions using Avaya Workplace Client. This licensed feature starts with the Communication Manager version 10.1.2. You cannot configure the EMX application if EC500 or ONEX application is configured for a primary station.