Conferencing

• Abort conference: When you press the conference button, and for any reason, you hang up before completing the conference, you must cancel the conference. The original call that was put on soft-hold is put on hard-hold.

• Conference - three-party: The conference button enables single-line telephone users to make up to three-party conference calls without attendant assistance.

• Conference - six-party: The conference button enables multi-appearance telephone users to make up to six-party conference calls without attendant assistance.

  Note:

  For 12 parties to participate in a conference, you must enable the 12–party Conferences field in the Feature-Related System-Parameters screen.

• Conference or transfer display prompts: Display prompts are based on the user class of restriction (COR), independent of the select line appearance conferencing and no-dial-tone conferencing feature.

• The conference or transfer, or toggle or swap: Use this to toggle between two parties in the middle of setting up a conference call before connecting all parties together, or to consult with both parties before transferring a call.

• The group listen: Simultaneously activates your speaker phone in listen-only mode and your handset or headset in listen-and-speak mode. You can serve as a spokesperson for a group. You can participate in a conversation while everyone else in the room is listening to what is said.

  Note:

  This feature is not supported on IP telephones.

• Hold or unhold conference: A user can use the Hold button to bring the held party back into the conversation.

  Note:

  This feature is not available for BRI stations or attendant consoles.

• The Meet-me Conferencing: A person can set up a dial-in conference of up to six parties. The Meet-me Conferencing feature uses call vectoring to process the conference call setup.

• No dial tone conferencing: This feature can eliminate user confusion over receiving dial tone when conferencing two existing calls.

• No hold conference: This feature enables a user to add another party to a conference call automatically while continuing the conversation of the existing call.

• Select line appearance conferencing: If you are in a conversation on line “b”, and another line is on hold, or an incoming call is alerting on line “a”, then pressing the CONF button bridges the calls together. Using the select line appearance feature on Communication Manager, the user can press a line appearance button to complete a conference instead of pressing CONF a second time.

• The selective conference party display: Any user on a digital station with a display or an attendant console can use the display to identify all other parties on a two-party or conference call.

• Selective party drop: User can selectively drop the party currently shown on display with a single button push. This can be useful during conference calls when adding a party that does not answer and the call goes to voicemail.

• Selective conference mute: A conference call participant, who has a display station, can mute a noisy trunk line. Selective conference mute is also known as far-end mute.

• Enhanced SIP Signaling: Using the Enhanced SIP Signaling feature, you can:

  • see a roster of conference participants and drop the selected participants for Communication Manager-based conferences.

  • enable audio conferences, facilitated by Avaya Aura® Conferencing Release 7.0.

  • enhance the behavior of sequenced applications in a Communication Manager Feature Server environment.

Multimedia calling

Multimedia calls are initiated with voice and video only. Once a call is established, one of the parties may initiate an associated data conference to include all of the parties on the call who can support data.

• Multimedia call early answer on vectors and stations: Early answer is a feature applied to multimedia calls in conjunction with voice conversion.

• Multimedia call redirection to multimedia endpoint: A dual port multimedia station can be a destination of call redirection features such as call coverage, forwarding, and station hunting. The station can receive and accept full multimedia calls or data calls converted to multimedia.

• Multimedia data conferencing (T.120) through an ESM: An adjunct device called an Expansion Services Module (ESM) controls data conference.

• Multimedia hold, conference, transfer, and drop: Station users can activate hold, conference, transfer, or drop on multimedia calls. Multimedia endpoints and voice-only stations can participate in the same conference.

• Multimedia queuing with voice announcement: When multimedia callers queue for an available member of a hunt group, they can hear an audio announcement.

Paging and intercom

• Code calling access enables attendants, users, and tie trunk users to page with coded chime signals.

• Group paging enables a user to announce to a group of people using speakerphones. The speakerphones are automatically turned on when the user begins the announcement.

• Intercom - automatic: With this feature, users who frequently call each other can do so by pressing one button instead of dialing an extension number.

• Intercom - dial: This feature enables multi-appearance telephone users to call others within an administered group easily. The calling user lifts the handset, presses the dial intercom button, and dials the one-digit or two-digit code assigned to the desired party.

• Loudspeaker paging access provides attendants and telephone users dial access to voice paging equipment. Communication Manager can provide nine paging zones and one zone activates all zones simultaneously.

• Manual signaling enables one user to signal another user. The receiving user hears a two-second ring. The signal is sent each time the signaling user presses the button. The meaning of the signal is prearranged between the sender and the receiver. Manual signaling is denied if the receiving telephone is already ringing from an incoming call.

• Whisper page enables an assistant or colleague to bridge onto your telephone conversation and give you a message without being heard by the other party or parties you are talking to. Whisper page works on certain types of telephones.

Team button

The Team button feature is used to monitor members of a team of stations. The monitoring station is notified about its general redirection state. Starting from Release 6.3.6 of Communication Manager, direct transfer, transfer upon hang-up, and override SAC/CFWD/EC features can be used with the Team button feature.