IP Office supports Avaya Contact Center Select (ACCS). When ACCS is connected, certain aspects of IP Office Server Edition capacity and performance are determined by that application. These include:

• Maximum agents

• Supported call rate

• Maximum Recording channels

• Available capacity and performance for non-agent users

• Maximum Conference channels for recording calls

These are irrespective of the mode (IP Office Select, IP Office Server Edition or IP Office Subscription being used as the IP Office system.

Maximum conference and recording channels are covered in Audio Conferencing and Call Recording; please refer to the relevant application documentation for all other aspects: