General traffic engineering is outside the scope of this document, however you must consider the following factors:

1. Assumes virtual machine profiling as detailed in "Deploying IP Office Servers as Virtual Machines".

2. These platforms (Dell R660 or Virtual) only. Other servers only support the lower 18000/9000 call rate.

3. Lower call rate when any Avaya one-X® Portal user active.

4. The quoted Busy Hour Call Completion (BHCC) rates assumes a normal call distribution.

5. Unless otherwise stated, R240 and R260 servers capacities are equivalent.

6. Total solution BHCC must not exceed 9000/10000 BHCC when Avaya one-X® Portal users are active

7. Continuously running at the maximum supported solution call rate when Avaya one-X® Portal users are active should not exceed 24 hours.

8. Avaya one-X® Portal users include: Web Client, Call Assistant, Outlook Integration.

9. The maximum rate for call recording and Voicemail leave combined is 7200/9000/10000 BHCC.

10. The Maximum Solution Call Rate can be further reduced by the presence of Call recording, CTI or Contact Center application such as ACCS. See Avaya Contact Center Applications.

11. IP Office Subscription (Linux): Supports the same capacity as IP Office Select (see IP Office Select/IP Office Subscription).

12. Unless otherwise stated, IP500 V2 and IP500 V2A control units are equivalent.