Unless otherwise stated, R240 and R260 servers capacities are equivalent.
Call recording uses a 3-party conference per recorded call. Note that without ACCS connected, the primary server does not have sufficient conference channels for the whole solution - other server's conference resources must be used.
Conference recording adds a further conference channel to an existing conference.
Each recording requires one licensed (and available) voicemail channel, a VCM (for the IP500 V2 Expansion) and IP Office Line (SCN trunk) channel as the recording destination is on the Primary or Secondary Server. See VCM Channel Capacity.
The system supports differing capacity and performance levels when Avaya Contact Center Select (ACCS) is attached. See Avaya Contact Center Applications.
The increased capacities for ACCS are only supported for call recording, and are active when the application is connected to the host IP Office.
The solution internal call recording capacity is fixed at 333 hours total (555 hours for IP Office Select). This is separate from the voicemail mailbox recording capacity, see Voicemail or Auto-Attendant or IVR. It is also separate from Media Manager storage capacity, see Media Manager Recording Capacity.
The Media Manager application supports recordings management at the maximum channel and call rate appropriate to the server platform.
If the dual Voicemail Pro feature is active (IP Office Select and IP Office Subscription only) the maximum solution capacity is doubled to maximum of 500 channels, the per-server capacity remains unchanged.
One active recording channel consumes one voicemail/AA channel. If the call is being recorded in two places – for example at the user and the incoming trunk – two licensed and available voicemail channels are required.
Maximum recording call rate is 7200/9000/10000 BHCC for a primary/secondary Linux-based server, 3600 BHCC for an Expansion. See Call Traffic Profile.
The location of conference resource used is determined by the point of recording:
Incoming Call Route (ICR) recording is done at trunk’s location
User recording is done at user’s location.
Hunt group recording is done at the group's location.
System recording is done at the system’s location.
Conference recording at conference location: Ad-hoc conference recording is done at the initial user's location. Meet-me conference recording can specify the location.
Account code recording is done at the user's location.
Administration
To ensure Voicemail Pro channel capacity is available for recordings, the IP Office Server Edition Manager settings Voicemail Channel Reservation on the Primary and Secondary Server’s System > Voicemail tab can be configured to reserve channels exclusively for specific uses.
If recording channel resources run out:
If the recording is mandatory, busy is returned.
If the recording is not mandatory, further attempts to record calls or conferences are not successful, but there may still be visual recording indications.
If exceeded:
If recording storage resources run out, further attempts to record calls or conferences will not be successful and receive announcements to that effect.
