Viewing the Session Manager entity link connection status

Last Updated : Jun 10, 2026 |

About this task

Use this procedure to view Session Manager entity link connection status.

Note:

Entity Monitoring does not apply to a Branch Session Manager. The monitoring status of a Branch Session Manager is always unknown (---).

An entity link consists of one or more physical connections between a Session Manager server and a SIP entity. If all the connections are up, then the Entity Link status is up. If one or more connections are down but at least one connection is up, the link status is partially down. If all the connections are down, the Entity Link status is down.

On the Session Manager dashboard page, the number of down links and total links are shown in the Entity Monitoring column. The values have the format # of Down links / # of Total links.

Procedure

  1. On the System Manager web console, click Elements > Session Manager.
  2. Under the Entity Monitoring column, red values indicate that at least one entity link is down. Click the red values link to display the Session Manager Entity Link Connection Status page.

    The Session Manager Entity Link Connection Status page displays the details for each link. If a link is down, the page displays a reason code.

  3. To view the SIP Entity Link Monitoring Status Summary page, click Summary View.