Creating an attribute qualification prompt

Last Updated : Aug 27, 2020 |
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With an attribute qualification prompt, you can qualify on the ID, description, and other form of an attribute. You can use an attribute qualification prompt when you want to prompt on a specific attribute form. For example, if your report contains the attribute Channel, then you can create an attribute qualification prompt, which prompts you to choose attribute elements from the Channel attribute, such as voice, message, and chat.
Note:
This prompt is more restrictive than the hierarchy qualification prompt because the user has fewer attribute elements to select answers.
  1. Log in to Avaya Analytics™.
  2. Click CreateNew PromptAttribute Qualification Prompt.
  3. On the Definition tab, select one of the following:
    1. Choose an attribute: To choose an attribute from the list, click Select Attribute, choose the attribute, and click OK.
    2. Use a predefined list of attributes: To add the required attributes to a predefined list, click Add, move the required attributes from the available list to the selected list, and click OK.
    3. Use the result of a search object: To use the search object results to choose the attributes, click Select Search.
  4. On the General tab, do the following:
    1. In the Title field, type the title.
    2. In the Instructions field, type the instructions for the attribute qualification.
    3. If the user input is mandatory, select the Prompt answer is required check box.
    4. To define the minimum number of qualifications, select the Minimum number of qualifications check box and type the minimum number.
    5. To define the maximum number of qualifications, select the Maximum number of qualifications check box and type the maximum number.
    6. To save a specific answer as a default prompt, in the Personal answers allowed field, click Single or Multiple.
    ADDITIONAL INFORMATION:
    If you select Single, you can save one personal prompt answer.
    If you select Multiple, you can save multiple answers for different situations.
  5. On the Style tab, select the required style specifications.
  6. On the Qualification tab, select the required expressions and conditions.
  7. Click the Save icon.
    STEP RESULT:
    The Save As dialog box opens.
  8. In the Name field, type a name for the prompt.
  9. In the Description field, type the description for the prompt.
  10. Navigate to the appropriate location, and click OK.