Displays a comparison of different agent measures.
How it works
Tracks performance of selected agents by comparing different agent measures in the current interval. Supervisors can select a maximum of five agents for comparing on different measures.
Business usage
How many contacts were offered to agents in the current interval, and how many of these contacts were completed?
Use the Offered and Completed measures to compare the performance of the agents.
How many contacts were offered to agents in the current interval, and how many of these contacts were abandoned?
Use the Offered and Abandoned measures to compare the number of contacts abandoned by the agents.
How many contacts offered to the agents were transferred or conferenced since start of the day?
Compare the Transferred and Conferenced measures with the Offered measures to know the count of contacts that were either transferred or conferenced for the current interval.
