The following table lists the Call Profile reports available on the Call Profile page:
Important:
The Enhanced Call Profile reports list the same reports, but they resolve the limitations of original Call Profile reports.
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Name
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Description
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Call Profile Abandoned
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Displays a summary of abandoned calls for a routing service for specified durations.
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Call Profile Active Time Duration
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Displays a summary of calls with active time for a routing service for specified durations.
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Call Profile Answered
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Displays a summary of answered calls for a routing service for specified durations.
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Call Profile Waiting in Queue
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Displays a summary of calls waiting in a queue for a routing service for specified durations
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