Using historical reports based on interval data, you can generate reports for a week, month, or year based on the current interval. All historical summary and trend reports that return interval-based measures do not include data from the current 15-minute interval until data aggregation is run for the interval. By default, report caching settings are set to 15 minutes. Therefore, you might need to wait for up to 30 minutes for the data of the current interval to display in the report.

The historical reports based on interval data available in Avaya Analytics™ are:

For more detailed information about the measures, data, and reports that Avaya Analytics™ provides, see Avaya Analytics™ Data Dictionary available from the Avaya Support website at https://support.avaya.com.

This chapter provides a summary of the historical reports that are based on interval data, such as how each report works and the respective business usage.