The following table lists the folders and documents available on the Daily page:
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Name
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Description
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Reports
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Contains all canned reports that you can use to:
These reports are based on daily roll-up data.
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Account By Agent Daily
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Displays a summary of agents who handled the contacts for the accounts during the selected duration.
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Agent By Routing Service Daily
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Displays how the agents use routing services for the selected duration.
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Agent Not Ready By Reason Code Daily
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Displays the reason code associated with the agent auxiliary state.
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Agent Performance Summary Daily
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Displays the performance and productivity of an agent by channels for the selected duration.
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Contact Center Daily
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Displays the performance summary of a contact center site.
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Routing Service Daily
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Displays the overall performance of a routing service for the selected duration.
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Supervisor Daily
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Displays a summary of the supervisor’s activity for the selected reporting duration.
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Time Series Daily
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Displays the engagement of agents with an individual routing service for the selected duration.
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VDN Summary Daily
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Displays the overall performance of a routing point for customer experience.
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