The following table lists the reports available on the Reports page inside the Monthly folder:
|
Name
|
Description
|
|
Account By Agent Monthly
|
Displays a summary of agents who handled the contacts for the accounts during the selected duration.
|
|
Agent By Routing Service Monthly
|
Displays how the agents use routing services for the selected duration.
|
|
Agent Comparison Monthly
|
Displays the perfomance comparison of agents for the selected duration.
|
|
Agent Not Ready by Reason Code Monthly
|
Displays the reason code associated with the agent auxiliary state.
|
|
Agent Performance Summary Monthly
|
Displays the performance and productivity of an agent by channels for the selected duration.
|
|
Contact Center Monthly
|
Displays the performance summary of a contact center site.
|
|
Routing Attribute Timeline Monthly
|
Displays the timeline of the routing attribute for the selected duration.
|
|
Routing Service Monthly
|
Displays the overall performance of a routing service for the selected duration.
|
|
Supervisor Activity Monthly
|
Displays a summary of the supervisor’s activity for the selected reporting duration.
|
|
Supervisor Monthly
|
Displays a summary of the supervisor’s activity for the selected reporting duration.
|
|
VDN Monthly
|
Displays the overall performance of a routing point for customer experience.
|
