Displays a comparison of supervised agents for the selected reporting duration.
How it works
Tracks activities of supervised agents by comparing agents on different measures in the selected duration. Supervisors can select maximum five agents for this activity.
You can filter agents of your interest to see the comparison.
Filter the report by Agent Groups to limit the agents comparison in a group.
Business usage
How do you compare the supervised agents that were observed and coached?
Use the Observed and Coached measures to compare the activities of the supervised agents.
How do you compare the supervised agents that were observed and removed from the call?
Use the Observed and Barged Out measures to compare the activity of the supervised agents that were removed from the call.
How many times did the supervisor intervene in the calls for the scheduled duration?
Use the Barged In measure to know the number of times the supervisor intervene in the calls.
