The following table lists the folders and documents available on the Monthly page:
|
Name
|
Description
|
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Reports
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Contains all canned reports that you can use to:
These reports are based on monthly roll-up data.
|
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Account By Agent Monthly
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Displays a summary of agents who handled the contacts for the accounts during the selected duration.
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|
Agent By Routing Service Monthly
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Displays how the agents use routing services for the selected duration.
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|
Agent Not Ready By Reason Code Monthly
|
Displays the reason code associated with the agent auxiliary state.
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Agent Performance Summary Monthly
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Displays the performance and productivity of an agent by channels for the selected duration.
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Contact Center Monthly
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Displays the performance summary of a contact center site.
|
|
Routing Service Monthly
|
Displays the overall performance of a routing service for the selected duration.
|
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Supervisor Monthly
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Displays a summary of the supervisor’s activity for the selected reporting duration.
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|
Time Series Monthly
|
Displays the engagement of agents with an individual routing service for the selected duration.
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|
VDN Summary Monthly
|
Displays the overall performance of a routing point for customer experience.
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