Avaya Analytics™ overview

Last Updated : Jun 14, 2022 |
Prolog information
Metadata
Keywords:
Avaya Analytics™ is a microservices-based reporting solution that collects events from Avaya Oceana®. These events are translated into Contact Center measures and stored in the reporting database. With these measures, you can create a suite of historical reports for Avaya Oceana®. Avaya Analytics™ is a reporting platform that provides the ability to view and analyze Avaya Oceana® data through historical interaction dashboards.
Avaya Analytics™ also offers a suite of measures for real-time dashboards to provide a view of the key Contact Center KPIs to supervisors and Contact Center managers.
With the new interface of Avaya Analytics™, you can:
  • Streamline contact center operations
  • Reduce operational costs
  • Provide enhanced services to customers
  • Get insights from interactions to enhance customer experience and agent performance
  • Analyze interaction types that Avaya Oceana® supports
Avaya Analytics™ provides a simplified installation through the adoption of Avaya Common Services.