Historical reports monthly summary overview

Last Updated : Mar 26, 2021 |
Prolog information
Using historical reports monthly, you can generate reports for a month or year based on the monthly roll-up data. These reports do not include current month data, because the data is calculated the next month. The data retention period for these reports is configurable. The maximum data retention period for these reports is 9999 months.
The historical reports based on monthly roll-ups available in Avaya Analytics™ are:
  • Account By Agent Monthly
  • Agent By Routing Service Monthly
  • Agent Not Ready by Reason Code Monthly
  • Agent Performance Summary Monthly
  • Contact Center Monthly
  • Routing Service Monthly
  • Supervisor Activity Monthly
  • Time Series Monthly
  • VDN Monthly
For more detailed information about the measures, data, and reports that Avaya Analytics™ provides, see Avaya Analytics™ Data Dictionary available from the Avaya Support website at https://support.avaya.com.
This chapter provides a summary of the historical reports that are based on monthly roll-up data, such as how each report works and their respective business usage.